Policies

At Rolleston Central Health, our policies are clearly stated and are listed here to ensure our patients’ safety and support. Here you’ll find information and procedures on how we handle feedback and protect your privacy, to the way we prescribe medicines, care for children, and manage payments fairly.

Complaints Policy

We welcome feedback and take complaints seriously. Our process is designed to be simple, fair, and timely. Patients are kept informed throughout, and if a complaint is upheld, we explain the outcome and steps taken to improve.

Download our Complaints Form & Policy

Prescribing Drugs of Dependence Policy

For everyone’s safety, we follow strict guidelines when prescribing medicines that may cause dependence. These medications are only prescribed when clinically appropriate, and always with careful monitoring and oversight.

Download our Prescribing Drugs of Dependence Policy

Privacy Policy

We are committed to protecting your personal health information. Our Privacy Policy explains how we collect, use, and store your details securely, in line with New Zealand law.

Download our Privacy Policy

Terms of Trade

Our Terms of Trade outline how we manage fees, payments, and accounts in a clear and transparent way. We aim to make our services fair and accessible, and our team will always explain costs upfront.

Download our Terms of Trade

Child Protection Policy

The safety and wellbeing of children is a top priority at Rolleston Central Health. Our Child Protection Policy ensures staff are trained to recognise, respond to, and report any concerns about abuse or neglect. Any concerns are handled promptly and confidentially, with oversight from our Practice Manager.

Download our Child Protection Policy

Practice Hours

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