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Practice Hours

Monday to Friday
8am – 8pm
Saturday 9am – 12pm

Contact

Shop 4/9 Masefield Drive
Rolleston 7614

03 347 2614
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Equity Statement

Overview

“We focus on making a positive difference for whanau and communities by giving
action to Te Tiriti o Waitangi and challenging ourselves and others to achieve equity and improve outcomes across Tai Tokerau.”

The Ministry of Health’s definition of equity:

In Aotearoa New Zealand, people have differences in health that are not only avoidable but unfair and unjust. Equity recognises that different people with different levels of advantage require different approaches and resources to get equitable health outcomes.

Committed to equitable access for all

Rolleston Central Health is committed to ensuring that all patients – regardless of

age, ethnicity, gender, sexual orientation, religion, culture, socio-economic status,
wellness and ability – have equitable access to our health services. This commitment
includes our Māori patients and acknowledges the importance of Te Tiriti o Waitangi.

We have appointed an Equity Champion to help us drive our equity initiatives.

What equity means to us

Taking an equitable approach means showing genuine care and respect to all patients; acknowledging everyone as individuals and recognising their varying needs.

It means we will strive to provide every patient with the medical and wellbeing attention they need, without prejudice and through being mindful of unintentional bias.

How our patients will experience equity

Every patient will be welcomed by friendly staff who acknowledge them and strive to assist them with any health outcomes.

They will feel safe and secure upon entering our environment and will have a positive experience of their visit to our practice, which will include:

  • Multiple ways to book appointments, either in-person, through our app online or over the telephone.
  • An availability of phone consultations for repeat prescriptions.
  • An open, friendly reception area with staff able to assist with the check-in process.
  • Feeling comfortable and safe in our waiting areas.